Thrive app
Give patients more control over their hearing aids and turn them into devices they won’t want to live without.
Thrive
Our Thrive app gives your patients full control over their Evolv AI and all Livio hearing aids through their compatible Apple or Android device. It lets patients adjust their hearing aid volume, switch memories, create custom memories, and manage other features to help them hear and live better. These include:
- Healthable features like Activity and Engagement Tracking. The app lets users track hearing health data such as usage and social interaction, and other health-related activities like steps and exercise.
- Assistive features like Thrive Assistant, Find My Hearing Aids, Find My Phone, Translate, Transcribe, Reminders, TeleHear, and Self Check.
Life-changing features. Fingertip control.
Activity Tracking
Engagement Tracking
Fall Alerts
Reminders
Mask Mode
TeleHear
Thrive app setup
Below are step-by-step instructions on how to set up and connect your patients’ hearing aids with the Thrive app. Check their phone compatibility from a list of compatible devices.
Follow the instructions below to connect your patient’s hearing aids to their Apple or Android device. If the hearing aids ever lose connection to their device, repeat the instructions below to reconnect.
Apple Device
- Ensure Bluetooth is enabled on their mobile device. Within the Settings menu go to Bluetooth and toggle to On.
- Return to the Settings menu and tap General > Accessibility > Hearing Devices.
- While the Apple device searches for available devices, power the hearing aids off then on to put them into pairing mode.
- When the hearing aids are discovered, you will see their hearing aid name (“Michelle’s Hearing Aids”) under Devices.
- Tap on the hearing aid name to connect the hearing aids to the mobile device.
- You will see two pairing requests (one for each hearing aid). Select Pair for each request. These requests may be several seconds apart.
- When pairing is complete, their hearing aid name will change from black to blue.
Android Device
- Tap the Settings icon on their mobile device.
- Ensure Bluetooth is on.
- While the Android device searches for available devices, power the hearing aids off then on to put them into pairing mode.
- When the hearing aids are discovered, you will see their first name followed by Hearing Aid (“Michelle’s Hearing Aid”) under Available Devices. You will see this for each device.
- Select the name of each hearing aid under Available Devices. When paired, they will appear in the Paired Devices list.
Apple Device
- Open the App Store®.
- In the search box type "Thrive."
- Tap GET to download the app to the Apple device.
Android Device
- Open the Google Play™ store.
- In the search box type "Thrive."
- Tap INSTALL to download the app to the Android device.
Apple or Android Device
Open the Thrive app. You will be prompted for setup:
- Notifications — Select Allow or Don’t Allow. Notifications will send an audible alert to the hearing aids, place a notice on the Thrive app icon, and place a banner on the lock screen.
- Location Services — Always Allow is recommended. Location Services are important for features such as geotagging, Fall Alert and Find My Hearing Aids.
- End User License Agreement and Privacy Policy — Review the agreement and check both consent boxes. Click Accept.
- Basic or Advanced Mode — Select desired mode and press continue. This can be changed later within the app.
- Thrive App Sign In — Create the patient’s own account with an email address and password, or sign in with an existing Apple, Facebook, or Google™ account. This creates a cloud account and saves their Thrive app preferences.
How-to videos
Support materials
Thrive app FAQs
Yes, to be in compliance with the latest data and privacy policies, users must create an account to protect their data while using the Thrive app. See our Privacy Policy and Terms to learn more.
Device compatibility changes regularly as more devices become certified. Check their device compatibility from the list of compatible devices.
Often, the Thrive app is open before the hearing aids are paired to the phone. This can be resolved by clearing the app data.
- From the Home screen, navigate to Apps > Settings > Applications
- Tap Application Manager
- Locate then tap the Thrive app
- Tap Storage
- Tap CLEAR DATA
- Go back and open the Thrive app
Easily communicate with people who speak other languages via the easy-to-use translation tool in the Thrive app. Choose from among these 27 languages:
- Arabic
- Chinese
- Czech
- Danish
- Dutch
- English
- Finnish
- French
- German
- Greek
- Hebrew
- Hindi
- Hungarian
- Indonesian
Available with select technology levels of Evolv AI and Livio Edge AI hearing aids. Requires an internet connection.
Patients can use voice commands* and ask questions related to the Thrive app that control their hearing aids or set reminders.
Here are some examples:
- Change my hearing aid memory to “restaurant”
- Unmute my hearing aid
- Increase volume
- Remind me to take medicine every day at 10pm
- What is the weather?
*Voice activated hearing aid function commands & reminders are exclusive to Evolv AI, Livio Edge AI and Livio AI.
- Open battery doors on hearing aids
- Turn off the phone for one minute
- Close battery doors on hearing aids
- Open the Thrive app and wait at least two minutes for the hearing aids to fully read up. You will know they are fully read by checking any of the following:
- Memory menu doesn’t have any spinner on the bottom
- Customize area is available
- Brain score screen doesn’t show a spinner on the bottom
- Settings / Device Settings doesn’t show any spinner
- Tap on the hearing aid icon on top right and tap “About” to confirm the hearing aid name is showing
Many routers have two settings: 2.4 GHz and 5 GHz – try switching to the 5 GHz setting.
When the “Find My Hearing Aids” feature is opened, it will show the hearing aid wearer’s current location. By tapping on the bullseye at the bottom center of the smartphone screen, it will take the user directly to where the hearing aids were last connected to the Thrive app.
Native Apple iOS alerts are now available for use. They provide more consistency and a better user experience.
Fall Alert FAQs
Yes, the data is equivalent to a text message.
No, Fall Alert notifications are merely a tool that may assist in communicating certain information to one or more third-party contacts the user has identified. The Thrive app does not communicate with emergency services or provide emergency assistance in any way and is not a substitute for contacting professional emergency services. The operation of the Thrive app’s fall-detection features depends on wireless connectivity for both the user and the user’s designated contact(s), and the feature will not successfully deliver a message if Bluetooth® or cellular connectivity is lost or interrupted at any point in the communication pathway.
Connectivity can be lost under a number of circumstances, such as: a paired mobile device is out of range of the hearing aid(s) or otherwise loses connectivity with the hearing aid(s); the hearing aids or mobile device are not turned on or sufficiently powered; a mobile device is in airplane mode; a mobile device malfunctions; or if bad weather interrupts a mobile device’s network connectivity.
No, the Fall Alert feature is designed and distributed as a general wellness product. The Fall Alert feature is not designed or in any way intended to detect, diagnose, treat, cure, or prevent any specific disease or particular, medical condition and is not targeted to any specific or particular population. Rather, the Fall Alert feature is designed only to detect that a user may have fallen and try to send a text message in response to such an event, in support of the user’s general health.
A Fall Alert is triggered if the hearing aid wearer falls while walking. It does not trigger in examples when the hearing aid wearer falls while on a bicycle, sliding or riding in a vehicle.
The patient must have Location Services on their phone for the map to display.
No, for privacy reasons, we are unable to send a notification to the contact if the patient has removed them.
Yes, if a patient chooses to clear their cloud data, fall history will be lost. If a hearing professional disables the feature, fall data will be available for 30 days.
Yes, a contact can opt out at any time. If they do opt out, the patient will be notified. If the contact who opted out happens to be their only Fall Alert contact, the patient will get a notification in the Thrive app that the Fall Alert feature is inactive until another contact is identified.
Falling is a major health problem and a growing concern. Using integrated sensors, our Fall Alert feature can detect falls and send alert messages to selected contacts. For more information, see our Fall Alert Caregiver Handout.
Self Check FAQs
Loud environments are more difficult to get this measurement. A nice quiet area works best. The Self Check baseline should be established on a hard surface at 60 dBSPL or below; the Self Check diagnostic is best performed on a hard surface at levels below 85 dBSPL.
Self Check is available with all technology levels of Evolv AI and Livio family hearing aids.